{
  "title": "Maintenance & field service",
  "slug": "maintenance-field-service",
  "url": "https://alefos.ai/industries/maintenance-field-service",
  "json_url": "https://alefos.ai/industries/maintenance-field-service.json",
  "family": "field-service-operations",
  "family_title": "Field & service operations",
  "family_description": "For teams moving between customers, sites, appointments, provider updates and work that continues after the visit.",
  "summary": "Fix the next incident with the history of the last one, then leave the office and next technician a visible follow-up.",
  "hero": "Fix the next incident with the history of the last one.",
  "last_updated": "2026-07-12",
  "examples": "Service history, incidents, technician updates and follow-up.",
  "connects": [
    "Service history",
    "Recurring incidents",
    "Technician updates",
    "Missing parts",
    "Customer requests",
    "Site groups",
    "Follow-up actions"
  ],
  "simple_example": "The same issue appears again at one site. AlefOS helps recover previous interventions, provider updates and the next action without starting from zero.",
  "paragraphs": [
    "Maintenance and field service teams handle recurring incidents, customer requests, site visits and changing responsibilities.",
    "AlefOS helps preserve the history of what happened and what remains open across sites."
  ],
  "related_links": [
    {
      "label": "Field teams",
      "href": "/use-cases/field-teams"
    },
    {
      "label": "Managers",
      "href": "/use-cases/managers"
    },
    {
      "label": "Groups",
      "href": "/documentation/groups"
    },
    {
      "label": "Calls",
      "href": "/documentation/calls"
    }
  ],
  "rich_page": null
}