AlefOS Support
Get help with your AlefOS account, workspace, missions, calls, WhatsApp Business, providers, billing or Team deployment.
Already using AlefOS? Explain the issue from your connected account so the request can keep useful context.
Support path
Start from the product when you can. Use the public form when you cannot access AlefOS, need provider help, have a billing question or want to prepare a Team deployment.
Explain the problem from your connected account. AlefOS can help prepare the request with relevant context before you confirm it.
Your Guide group is useful for onboarding, explanations and everyday product guidance. Technical incidents should use a support request.
Open AlefOSBest for account access, billing, provider compatibility, public-page issues or anything you cannot report from inside AlefOS.
Create support requestUse this path for company setup, permissions, managers, providers, workflows and guided rollout.
Request Team deploymentSupport topics
Pick the closest topic in the form. We only need enough context to route the request safely.
Sign-in, onboarding, permissions or workspace access.
Missing entries, incorrect status or validation problems.
Contact history, group access or shared context issues.
Provider connection, missing call context, Zoom or Google Meet questions.
Meta onboarding, number connection or message flow questions.
Assistant connection, missing context, draft or confirmation issues.
Plan, currency, payment date or subscription questions.
Users, managers, permissions, workflows and rollout planning.
Team setup
AlefOS Team is prepared with the organization before activation: users, managers, roles, permissions, groups, workflows, onboarding and progressive rollout.
Provider availability depends on country, plan, permissions and deployment configuration.
Public request
Give us the minimum useful context. Extra fields appear only when they help route the request.
Share the account email, the affected feature, the provider name, the error text, approximate timing and a short description. Redact secrets, tokens and private exports.
Success is shown only after the backend confirms receipt.
Keep a copy of any reference shown and watch your email or AlefOS support channel for the next update.
After submission
A request is only considered received after backend confirmation. No success state is shown before that confirmation.
The support request is recorded after backend confirmation.
The request is routed by type, tags and available context.
Support reviews the issue and may ask for safe extra details.
A reply may arrive by email or the appropriate AlefOS support channel.
Documentation and FAQ
Use the docs for product guidance. Use support when something is blocked, broken or needs routing.
Use AlefOS from your account when possible. Use the public form when you cannot access the account or for billing, provider or deployment enquiries.
It is useful for onboarding and everyday product guidance. Technical incidents should be sent as support requests.
Select Account access in the form. Include the account email and error shown, but never include your password.
Support can review provider questions for WhatsApp Business, call providers and meeting providers depending on configuration.
Select Team deployment and describe users, roles, providers, permissions and deployment goals.
Next step
Open AlefOS, send a public request, or prepare a guided Team deployment.
