Your industry · Your work OS
After the call, leave access to the offers discussed.
Present your contact centre’s services and receive enquiries from interested businesses. Conversation analysis and your agents’ workflows remain a separate internal scope.
What customers can do with your application.
What customers browse: The relevant business’s authorised offers and a way to request a callback.
What you receive: The offer, question and contact details submitted by the prospect.
Your benefit: Receive the callback topic and relevant offer before the next contact.
Could you explain this offer?
What published terms apply to this service?
Please call me about this offer.
Illustrative examples of the journey to configure. A submitted enquiry is not an accepted service order or a confirmed appointment.
A call centre serving several clients must not mix their catalogues or data. Telephony, routing and integrations are separate from the customer application.
Your initial scope and extensions.
The Customer AI Application includes your company identity, an authorised offer catalogue, conversational search, contextual enquiries, an administration dashboard and WebApp, plus initial configuration and launch testing.
Additional team workflows: Call context, objections, promises, callbacks and team sales knowledge.
Booking journeys, business integrations, private documents and the internal workspace are defined separately, according to available features and the quote. They are not automatically added to the customer application.
Workflow example
A concrete workflow, from the signal to the next step
A configured provider supplies authorized call content.
A customer’s interest remains available even when the original offer did not fit.
A new offer prompts a search for relevant needs in accessible previous conversations.
The team reviews relevance and prepares callbacks; no campaign calls are placed by this example.
Fictional illustration. Available capabilities, sources and access depend on your environment; conditions are explained below.
Call centres: keep what the conversation means
On this page
The provider keeps the calls
Numbers, queues and routing stay with the provider. The existing Aircall path must be configured and verified; other connections need assessment of their actual data and permissions.
A summary is not the whole opportunity
A disposition closes the call, but the need, budget, rejection and right time to call back remain useful. Received context can help retrieve an earlier request when a new offer becomes relevant.
A callback must keep its reason
The mission connects the customer, last exchange, what they needed to review and the action to prepare. An agent taking over can understand why the first exchange did not succeed.
Languages and team learning
A compatible experience can explain a request in another language. Authorized groups preserve objections and validated answers; managers review accessible situations and practices to improve.
Analysis must not invent campaign statistics or results from calls whose content is missing.
Professional scope and responsibilities
AlefOS does not supply numbers, route queues or replace phone infrastructure. It guarantees neither transcript accuracy, customer interest nor campaign success. Commercial decisions remain with the team.
Your team’s tools
Explore features, connections and access rules in the AlefOS documentation.
Explore the documentation ↗Continue exploring
This workflow uses capabilities configured in your company’s environment, under your brand. Your team can use a compatible assistant to consult authorized context through its configured MCP connection. Understand your AI connection ↗