Refund Policy

You can request a refund within 14 days of your purchase, where a mandatory right of withdrawal applies and provided the service has not already started in a way that waives that right.

After this period, subscriptions are generally non-refundable, except where required by law or where MyBot Ltd decides, on a reasonable basis, that a refund is justified.

The AlefOS service is operated by MyBot Ltd, registration number 516373891.

AlefOS subscriptions are digital services provided through web, MCP, connector, and infrastructure access.

Once the service has started, subscriptions are generally non-refundable unless a mandatory legal right applies, a serious technical issue prevents access to the service, or MyBot Ltd decides that the circumstances justify a refund.

Where applicable consumer protection rules grant a withdrawal period, the user may request a refund within the applicable legal period, provided the conditions for withdrawal are met.

If the user has expressly requested immediate access to the service, connected sources, started using AlefOS features, or otherwise consumed the service, the right of withdrawal may be limited or waived to the extent permitted by law.

To request a refund, contact AlefOS support at support@alefos.ai or use the support form available on this site.

The request should include the email address used for the account, the date of purchase, the subscription concerned, and the reason for the refund request.

MyBot Ltd reviews refund requests on a reasonable basis, taking into account the circumstances, elapsed time, actual use, existence of a technical issue, legal obligations, and the balance between the parties.

If a refund is accepted, it will generally be processed through the original payment method, subject to the payment provider's processing times.

MyBot Ltd may refuse abusive, repeated, fraudulent, or manifestly disproportionate refund requests.

No refund is generally due when the account has been suspended or terminated because of a violation of the Terms of Use, unlawful use, abuse, fraud, security risk, or non-payment.

The user may cancel a recurring subscription through the available process or by contacting support.

For a monthly recurring subscription, cancellation stops the next renewal at the end of the current paid period. The applicable end date is shown in the billing area, at checkout, or by the payment provider. Unless otherwise required by law or expressly accepted by MyBot Ltd, cancellation does not create a pro-rata refund for the current paid period. A separate Team agreement may state different terms.

MyBot Ltd may update this Refund Policy to reflect legal, operational, technical, or commercial changes.

The applicable version is the version published on alefos.ai or otherwise made available by MyBot Ltd.