Refund Policy

The signed quotation defines the commissioned work and its commercial cancellation terms. Mandatory refund and withdrawal rights remain applicable where their conditions are met. Starting to use an interface or connecting a source does not, by itself, remove those rights.

The AlefOS service is operated by MyBot Ltd, registration number 516373891.

Separate fees may cover bespoke development, setup, integrations, recurring operation and usage. Cancellation and reimbursement follow the nature of each item, the signed quotation and mandatory law. A completed professional service may be non-refundable where lawfully agreed; this does not make every payment non-refundable from the first connection.

Where a paid project cannot be delivered, the parties distinguish missing Customer prerequisites, a temporary incident and definitive non-delivery, and apply the agreed remedies and legal rights. Resuming the same installation is not a new purchase. Additional work and charges require agreement.

Where applicable law grants a withdrawal right, the eligible person may exercise it within the legal period. A professional or customized description does not, by itself, exclude all mandatory protection.

For a service subject to French consumer withdrawal rules, merely starting the service does not remove the right. Loss of the right after full performance requires the applicable prior express agreement and acknowledgment. If performance starts during the withdrawal period at the consumer’s express request and withdrawal follows, only the amount permitted by law for the service actually provided may be due.

For digital content supplied without a tangible medium, the conditions for early performance and loss of withdrawal rights are distinct and include the required express consent, acknowledgment and confirmation. A continuing hosted service is not automatically such content. These clauses do not claim that a required consent or online withdrawal mechanism has already been collected or deployed.

Contact support@alefos.ai or the public support form with the order reference, purchase date and sufficient contact information to identify the request. An active account is not required. For a commercial refund, explaining the issue helps the review; no reason is required to exercise a statutory withdrawal right. Any mandatory online withdrawal facility remains separately applicable; an email address does not replace it where required.

MyBot assesses requests under the applicable legal rights and the signed agreement. Statutory refund deadlines are distinct from internal review and bank processing times. Refunds use the original payment method unless another lawful arrangement is agreed. Provider processing time does not remove MyBot’s legal obligation.

MyBot may apply proportionate fraud and abuse checks. A repeated request, account suspension or security incident does not automatically extinguish a mandatory withdrawal or refund right. Discretionary commercial gestures are separate from sums legally or contractually owed.

Recurring operation and maintenance follow the duration, renewal and termination conditions of the signed quotation. A one-off implementation payment does not renew automatically and does not buy a perpetual licence to all AlefOS Technology. Contact support if the account interface is unavailable.

Revisions apply under the contractual and legal change procedure. A new website policy does not retrospectively amend an accepted quotation or order. The preparation date of a draft is not its effective date.