AlefOS Documentation
Contacts
Contacts in AlefOS are not static records to fill manually. They become living operational memory, enriched from real work.
The problem
Customer information is often scattered across calls, WhatsApp, calendar events, group decisions and personal memory. AlefOS connects those fragments so a team can understand where a relationship stands.
What a contact becomes
An AlefOS contact can include recent calls, important messages, meetings, open missions, planned follow-ups, requested documents, discussed products or services, decisions, objections, promises and next actions to approve.
Automatic enrichment
AlefOS can connect useful information from calls, messages, meetings and groups to the right contact. The contact becomes richer as the company works, without asking the team to manually enter every detail.
AI over contact memory
Once context is connected, an assistant can answer using real AlefOS memory: history, missions, signals, meetings, products, groups and recent interactions.
Key takeaway
In AlefOS, contacts are the living memory of company relationships. They help answer what is known, where things stand and what should happen next.