Your industry · Your work OS
Your transport services in ChatGPT.
Present your published transport and logistics services and receive enquiries with useful details. This catalogue does not provide private shipment tracking or live location data.
What customers can do with your application.
What customers browse: The logistics services, conditions and areas you choose to publish.
What you receive: The service, stated constraints and contact details, using the agreed enquiry fields.
Your benefit: Understand the requirement before the operations team qualifies it.
What transport services do you offer?
I would like to submit a logistics requirement.
Could you call me about this service?
Illustrative examples of the journey to configure. A submitted enquiry is not an accepted service order or a confirmed appointment.
The base scope provides no GPS tracking, calculated freight rate, ETA or transport booking. Private updates require separately defined integration and permissions.
Your initial scope and extensions.
The Customer AI Application includes your company identity, an authorised offer catalogue, conversational search, contextual enquiries, an administration dashboard and WebApp, plus initial configuration and launch testing.
Additional team workflows: Exceptions, changed instructions, contacts, documents and pending updates.
Booking journeys, business integrations, private documents and the internal workspace are defined separately, according to available features and the quote. They are not automatically added to the customer application.
Workflow example
A concrete workflow, from the signal to the next step
The customer changes an address after dispatch.
The carrier reports an unsuccessful delivery and missing access information.
The next shift sees the latest reported fact and outstanding decision.
A factual customer update is prepared without inventing GPS location, ETA or proof of delivery.
Fictional illustration. Available capabilities, sources and access depend on your environment; conditions are explained below.
Transport and logistics: keep the context of every exception
On this page
Who needs to act now?
The sender, recipient, carrier, branch and operator may all be involved. Authorized context should identify who changed an instruction, who awaits a response and which action remains open.
Address changes and unsuccessful deliveries
An instruction received in a message must not remain buried. The change, its source and expected approval stay associated with the file. After a failed delivery, the reason and conditions for another attempt must be retrievable.
Respond from the latest available context
The employee prepares a customer update from accessible events and exchanges. An old event is not a live position, and a missing estimate must not be filled with an invented time.
Documents and handovers between partners
A document should indicate what it proves or enables in the work. When a branch or another carrier takes over, authorized promises and dependencies must follow responsibility.
Experience and multilingual communication
Approved procedures can be shared without exposing another customer’s private data. Translation helps explain an instruction; operational decisions still need checking. Managers examine recurring issues within their scope.
Professional scope and responsibilities
AlefOS does not calculate routes or ETAs, supply GPS positions, assign drivers or manage freight rates, loads or official documents. TMS, WMS and telematics keep their role. Safety, customs and regulatory decisions remain with qualified teams.
Your team’s tools
Explore features, connections and access rules in the AlefOS documentation.
Explore the documentation ↗Continue exploring
This workflow uses capabilities configured in your company’s environment, under your brand. Your team can use a compatible assistant to consult authorized context through its configured MCP connection. Understand your AI connection ↗