Your industry · Your work OS
Your automotive workshop in ChatGPT.
Customers browse your published workshop services and explain their request before the next conversation. Your team then confirms service availability and the appointment.
What customers can do with your application.
What customers browse: The maintenance and workshop services you publish.
What you receive: The selected service, the vehicle described by the customer and contact details, according to the agreed form.
Your benefit: Receive the visit’s purpose and customer-supplied details before responding.
What maintenance services does your workshop offer?
I would like to request a service appointment.
Could you call me about this service?
Illustrative examples of the journey to configure. A submitted enquiry is not an accepted service order or a confirmed appointment.
An enquiry does not confirm a time, final price or repair. Diagnosis and safety decisions remain with the professional.
Your initial scope and extensions.
The Customer AI Application includes your company identity, an authorised offer catalogue, conversational search, contextual enquiries, an administration dashboard and WebApp, plus initial configuration and launch testing.
Additional team workflows: Reception and workshop context, professional findings, customer approvals, pending quotes and multi-site handovers.
Booking journeys, business integrations, private documents and the internal workspace are defined separately, according to available features and the quote. They are not automatically added to the customer application.
Workflow example
A concrete workflow, from the signal to the next step
The customer reports an intermittent vehicle issue.
The workshop finding changes the quote; customer approval and a part are still needed.
The advisor sees what is blocking the next intervention.
Another advisor takes over with the finding, decision and outstanding part in view.
Fictional illustration. Available capabilities, sources and access depend on your environment; conditions are explained below.
Automotive workshops: keep the reason for the next intervention
On this page
Before the workshop appointment
The reason for the visit, reported symptoms, previous exchanges and promises should accompany the appointment. A returning vehicle should be connected to its authorized history without assuming the cause is the same.
From technical findings to the customer’s decision
The technician provides their findings; reception prepares the explanation and keeps the customer’s decision associated with the work discussed. A pending quote, unavailable part or missing approval should explain why the vehicle is waiting.
Continuity between departments
Reception, workshop staff and managers retrieve the context needed within their scope. A mission can carry a promised callback or quote clarification. A message result remains separate from the customer’s decision.
Reuse experience with the right access
An authorized group can preserve approved procedures or experience. This does not make a customer’s private file available to the whole network.
Messages in another language can be explained in a compatible experience. Findings, warranties and technical decisions still require professional verification.
Several workshops, distinct scopes
A manager can examine waiting items and recurring problems in workshops they can access. Network visibility must be configured; it is not universal access to local data.
Professional scope and responsibilities
AlefOS does not replace the DMS, diagnostics, parts catalogues, inventory, invoices or workshop systems. It does not decide vehicle safety, necessary repairs or warranty coverage. These responsibilities remain with qualified professionals.
Your team’s tools
Explore features, connections and access rules in the AlefOS documentation.
Explore the documentation ↗Continue exploring
This workflow uses capabilities configured in your company’s environment, under your brand. Your team can use a compatible assistant to consult authorized context through its configured MCP connection. Understand your AI connection ↗