Your industry · Your work OS
Your customer application, even after installation.
Give customers access to your services after installation. They can ask a question or request maintenance; documents specific to their installation require separate access.
What customers can do with your application.
What customers browse: Your published installation, maintenance and support services.
What you receive: The selected service, equipment mentioned, stated need and contact details.
Your benefit: Understand the requested service before preparing the next step.
Which equipment do you install?
How can I request maintenance after installation?
I would like to contact you about an installation project.
Illustrative examples of the journey to configure. A submitted enquiry is not an accepted service order or a confirmed appointment.
Retrieving a private installation manual requires a separately delivered identified workspace. Browsing public services does not open a customer file.
Your initial scope and extensions.
The Customer AI Application includes your company identity, an authorised offer catalogue, conversational search, contextual enquiries, an administration dashboard and WebApp, plus initial configuration and launch testing.
Additional team workflows: Site preparation, newly discovered constraints, quotes, approval and follow-up visits.
Booking journeys, business integrations, private documents and the internal workspace are defined separately, according to available features and the quote. They are not automatically added to the customer application.
Workflow example
From the accepted quote to a prepared installation.
The site reveals work beyond the initial customer request.
The installer records the finding and the specialist needed.
An authorized professional group helps identify a possible contact; price and availability remain to be confirmed.
The revised quote and return visit keep the reason for the change.
Fictional illustration. Available capabilities, sources and access depend on your environment; conditions are explained below.
Installers: from the first request to the second visit
On this page
Arrive with more than an address
The initial call can clarify access, the exact request, site limits and commitments. The appointment should make this preparation and any authorized WhatsApp exchanges retrievable.
When the site changes the request
On site, the professional may discover a constraint, missing part or different need. Available findings must remain connected to the customer and explain additional work to consider.
Keep the next step after leaving
The quote, customer approval, part request or second visit become missions with their reason and owner. The colleague taking over understands what has already been done.
Find professional help
An authorized group can hold availability, skills, service areas and requests for help. It can also preserve shared pricing indications to explain context.
An old indication is not a guaranteed price, and a recommendation does not certify a provider. The professional checks before committing.
Professional scope and responsibilities
AlefOS does not diagnose problems, guarantee prices or certify subcontractors. It does not turn private conversations into public data. The professional retains technical and commercial decisions.
Your customer keeps access after installation
The installation is complete, but questions continue: “Where is the manual?” “How can I request maintenance?” Your business plugin gives the customer a familiar place to ask.
Public service information can be consulted without opening a customer file. Documents tied to an installation require the identification and permissions you define. A support request goes to your team through the configured follow-up process.
Your team’s tools
Explore features, connections and access rules in the AlefOS documentation.
Explore the documentation ↗Continue exploring
This workflow uses capabilities configured in your company’s environment, under your brand. Your team can use a compatible assistant to consult authorized context through its configured MCP connection. Understand your AI connection ↗