Your industry · Your work OS
Give customers access to your plumbing business’s app.
After a visit, share access to your company’s application as well. When another need arises, customers can find your services, describe the request and send their contact details.
What customers can do with your application.
What customers browse: Your published plumbing and maintenance services and service areas.
What you receive: The stated need, equipment and address when included in the agreed fields, plus contact details.
Your benefit: Receive details useful for preparing the response and a possible visit.
Do you offer maintenance for this equipment?
I would like to request a visit from this business.
Please call me to arrange another visit.
Illustrative examples of the journey to configure. A submitted enquiry is not an accepted service order or a confirmed appointment.
The assistant does not automatically identify a plumber used in the past or guarantee an emergency response. Customers use the shared app; emergencies follow your direct contact instructions.
Your initial scope and extensions.
The Customer AI Application includes your company identity, an authorised offer catalogue, conversational search, contextual enquiries, an administration dashboard and WebApp, plus initial configuration and launch testing.
Additional team workflows: Pre-visit context, professional findings, outstanding parts, quotes and follow-up visits.
Booking journeys, business integrations, private documents and the internal workspace are defined separately, according to available features and the quote. They are not automatically added to the customer application.
Workflow example
The return visit: the right part and the access details.
The customer calls, then sends an address and access details.
The plumber records the on-site finding.
A part, revised quote or customer response is needed.
A return appointment is prepared with the reason for the follow-up.
Fictional illustration. Available capabilities, sources and access depend on your environment; conditions are explained below.
Plumbing: keep context between visits
On this page
Before travelling to the site
A request received through an authorized call or message can preserve the address, area concerned, access contact and reported problem. The appointment must remain linked to this preparation.
After the on-site assessment
The professional identifies the work required. An available note can preserve the part to obtain, limits of the first visit and need for a quote or second visit.
Quotes and customer responses
The mission explains why the quote must be sent, who is waiting for approval and what can happen next. The draft response is checked before the intended send operation.
The ordered part, its arrival and the next available slot must be confirmed in the appropriate tools.
Working together
Authorized colleagues retrieve useful commitments and procedures. A group request for help can specify the skill, area and availability sought, without guaranteeing another professional is available.
Professional scope and responsibilities
Diagnosis, standards, warranties, final quotes and safety remain with the professional. AlefOS is neither a diagnostic tool nor an inventory or invoicing system.
After the visit, leave a way to reach your services
Alongside your contact details, share the link to your business plugin. When the customer needs you again, they can ask for maintenance, describe an issue or request a visit from ChatGPT.
The request follows your process, with the equipment and address needed to prepare a response. Urgent situations keep the direct contact route you specify; an assistant request is not an emergency response guarantee.
Your team’s tools
Explore features, connections and access rules in the AlefOS documentation.
Explore the documentation ↗Continue exploring
This workflow uses capabilities configured in your company’s environment, under your brand. Your team can use a compatible assistant to consult authorized context through its configured MCP connection. Understand your AI connection ↗